HULALA Plus Terms and Conditions

HULALA Plus Terms and Conditions

These Terms govern HULALA Plus programme on the HULALA HOME UK website (the “Programme”). Please read them before joining. By actively selecting and purchasing HULALA Plus, you agree to these terms, our Website Terms and any applicable promotion terms. If there is any inconsistency between these terms and our Website Terms in relation to HULALA Plus, these terms will prevail. Our Privacy Policy explains how we use your personal data.

1. About us and these Terms

The Programme is operated by Karat Home Inc., trading as HULALA HOME, a company incorporated in [Texas, United States] (company number [804057934]; UK VAT number GB428904379), whose business address is 1401 E Hattie St, Fort Worth, Texas 76104, United States (“HULALA HOME”, “we”, “us” or “our”). You can contact us by email at hello@hulalahome.uk, by telephone on +44 808 160 9229 or by post at the address above.

HULALA Plus is optional and is not required to purchase products from us. We will not add HULALA Plus through a pre-selected box or another automatic opt-in. You must actively choose to join and will be shown the HULALA Plus fee before payment.

2. Eligibility and account

You must be aged 18 or over, reside in the United Kingdom and have a valid HULALA HOME UK account.

HULALA Plus is for individual consumer and personal, non-commercial use only. It is not available for Trade/B2B orders, resellers or purchases made for resale.

HULALA Plus and benefits are personal, non-transferable and linked to the email address/account used to join. You must keep your account details secure and accurate.

3. Fee, activation and term

The standard HULALA Plus fee is £59 (including VAT) for 12 months. We may offer a clearly identified introductory or promotional price. The price displayed and accepted at checkout is the price you pay for that HULALA Plus term.

HULALA Plus starts when payment is successfully completed and we send confirmation. Subject to system availability, benefits may be used immediately after activation and expire at 23:59 UK time on the final day of the 12-month term. By joining HULALA Plus, you expressly request that HULALA Plus starts immediately, during the 14-day cooling-off period described in clause 8, and you acknowledge that if you cancel during that period, a deduction may be made from your refund as described in clause 8.

HULALA Plus does not renew automatically. It expires at the end of the term unless you actively purchase a new term. If we introduce automatic renewal in future, we will obtain your separate, express agreement and provide the required renewal information, reminders and cancellation method before it applies to you.

4. HULALA Plus benefits

HULALA Plus benefits are available only while your HULALA Plus access is active and only on the HULALA HOME UK website. All benefits are subject to product availability, eligibility requirements, exclusions and any applicable campaign terms displayed at the time of purchase.

In these Terms, “VIP Price” and “HULALA Plus Price” have the same meaning. Both refer to the exclusive price displayed for an eligible product or variant when active HULALA Plus access is recognised by the website. Similarly, “VIP-only Offers” and “HULALA Plus-Only Offers” have the same meaning.

VIP Prices (HULALA Plus Prices): Access to exclusive prices on eligible products. Prices and eligible products may vary by product, category and campaign and may change during your HULALA Plus term, subject to clause 10.

VIP-only Offers (HULALA Plus-Only Offers): From time to time, we may provide enhanced HULALA Plus Prices, bundle prices or other exclusive offers. These offers are discretionary, are not guaranteed every month and are subject to the terms stated in the relevant communication or campaign page. Eligible monetary offers will be applied automatically when the stated conditions are met; no HULALA Plus code will be issued or required.

Early Access: Early access to selected promotions or new-product previews before they become available to the general public. Early access does not guarantee product availability or a particular price.

Priority Support: Customers with active HULALA Plus access may use a priority customer-service channel. Priority handling means prioritised routing or response but does not guarantee an immediate response, a particular outcome, additional compensation or different after-sales standards.

Benefits have no cash value, cannot be exchanged for cash or account credit and cannot be sold, transferred or assigned. HULALA Plus does not guarantee a particular amount of savings; the value received depends on your eligible purchases and use of the available benefits.

5. HULALA Plus pricing and price claims

A HULALA Plus Price applies only where it is expressly displayed for an eligible product or variant and your active HULALA Plus access is recognised by the website. Any “up to” claim refers to the maximum saving available on eligible products and does not mean that every product receives the stated saving.

HULALA Plus Prices will be lower than the standard price shown to customers without HULALA Plus for the same eligible product or variant on the HULALA HOME UK website at that time. This does not constitute a lowest-price guarantee across all sales channels. Marketplaces and independent third-party sellers may offer different prices or terms.

HULALA Plus Prices cannot be combined with any coupon, promotional or discount code, regardless of its source. This includes, without limitation, influencer or affiliate codes, abandoned-cart codes, targeted email or SMS codes, new-customer codes, campaign codes and customer-service codes. While your HULALA Plus access is active, coupon, promotional and discount codes cannot be applied to orders placed through your account.

Only eligible HULALA Plus-Only Offers that are applied automatically by the website and expressly stated to be combinable may be combined with HULALA Plus Prices. No HULALA Plus code will be issued or required.

Prices, promotions, savings and eligible products may change from time to time. The applicable price is not secured until your order has been accepted. Unless required by law, HULALA Plus Prices and other benefits will not be applied retrospectively to orders placed before activation or to completed orders for which active HULALA Plus access was not recognised at the time of purchase.

6. Exclusions

Unless a product page or campaign expressly says otherwise, HULALA Plus benefits do not apply to:

• the HULALA Plus fee, gift cards, delivery or installation charges, taxes, duties or other fees;
• Trade/B2B orders, resale orders, marketplaces, third-party sellers or purchases outside the HULALA HOME UK website;
• clearance products, samples, replacement parts or any products or variants clearly identified as ineligible before purchase;
• and any other exclusion clearly disclosed before purchase.

7. Joining on product page or checkout

When you add HULALA Plus to your cart, eligible products will immediately display the applicable HULALA Plus Prices. If HULALA Plus is removed or payment is not completed, those products will revert to the applicable non-HULALA Plus prices.

Before payment, you will see the HULALA Plus fee, product prices and total amount payable. HULALA Plus becomes active once payment is successfully completed and confirmed.

HULALA Plus and any products purchased in the same transaction remain separate for cancellation, return and refund purposes. Cancelling one does not automatically cancel the other. See clause 8 for how cancelling HULALA Plus may affect undelivered orders placed using HULALA Plus benefits.

8. Cancellation and 14-day cooling-off right

HULALA Plus does not renew automatically. It will expire at the end of its 12-month term, and no further HULALA Plus fee will be charged unless you actively purchase a new term.

If you purchase HULALA Plus online, you may cancel it without giving a reason during the 14-day cooling-off period beginning on the day after the HULALA Plus contract is made. To cancel, you must inform us of your decision by a clear statement, for example by email to hello@hulalahome.uk or by post to the address in clause 1. You may use the model cancellation form in the Schedule to these terms, but you do not have to. To help us process your request, please include your name, account email and HULALA Plus order number. To meet the cancellation deadline, it is sufficient for you to send your communication before the cooling-off period has expired.

If you cancel during the 14-day cooling-off period after using a HULALA Plus Price or another monetary HULALA Plus benefit, we may deduct the value of the discount or other monetary benefit actually received, which reflects the HULALA Plus service supplied to you before you cancelled, from the HULALA Plus fee refund, to the extent permitted by law. The deduction will not exceed the HULALA Plus fee paid. If the value of the benefits used equals or exceeds the HULALA Plus fee, no HULALA Plus fee refund will be payable. If no HULALA Plus benefit has been used, we will refund the HULALA Plus fee in full. No deduction will be made unless you expressly requested that HULALA Plus start during the cooling-off period, as described in clause 3.

Where you cancel HULALA Plus during the cooling-off period and an order placed using HULALA Plus benefits has not yet been delivered, we will ask whether you would like us to cancel that product order as well. If you ask us to cancel it, we will refund all amounts paid for the cancelled product order using the original payment method, unless otherwise agreed. A discount attached solely to an order that is cancelled and fully refunded will not also be deducted from the HULALA Plus fee refund. If the order has already been delivered or you choose to keep it, the preceding deduction rule may apply to the benefit actually received.

Any refund due will be made without undue delay and no later than 14 days after we are informed of your decision to cancel, using the original payment method unless otherwise agreed. We will not charge you any fee for the refund.

After the 14-day cooling-off period, the HULALA Plus fee is non-refundable, except where required by law or where these terms expressly provide otherwise (including under clauses 10 and 11). Cancelling HULALA Plus does not affect your statutory rights relating to faulty, misdescribed or otherwise non-conforming products.

9. Product cancellation, returns and refunds

Product returns, order cancellations and order changes are subject to our Returns Policy (available at https://hulalahome.uk/pages/return-policy) and your statutory consumer rights. Where you exercise your statutory right to cancel, or a return or cancellation is accepted under our Returns Policy, the refund for a product will be based on the price you actually paid for it, that is, the price after the HULALA Plus Price has been applied and any applicable order-level or bundle discount has been fairly apportioned across the items in the order.

Under the additional 30-day returns policy we offer, discounted bundles must be returned in full and clearance products cannot be returned, except where the law requires otherwise. These restrictions apply only to our additional returns policy. They do not affect your statutory rights, including your statutory right to cancel and your rights in relation to faulty, misdescribed or otherwise non-conforming products.

This clause applies only to refunds for product orders. The cancellation and refund of the HULALA Plus fee are governed by clause 8.

10. Changes to benefits, fee or Programme

We may make reasonable changes to products included, discount rates, benefits, exclusions or operational arrangements to reflect availability, changes in our product range or supplier terms, technology, security or law. Campaign benefits may start and end as advertised.

We will not change the HULALA Plus fee already paid during your current term. If a change materially reduces the core paid benefits for the remainder of your term, we will give reasonable advance notice where practicable and offer an appropriate remedy, such as continuing the prior benefit or providing a substitute benefit. In any event, you may choose to end HULALA Plus and receive a pro-rata refund of the HULALA Plus fee for the unused period.

11. Suspension and termination

We may suspend benefits while we reasonably investigate suspected fraud, misuse, unauthorised sharing, resale, chargeback abuse, manipulation of promotions or a material breach of these terms. We will tell you if we suspend your benefits, unless doing so would prejudice our investigation, and we will complete our investigation within a reasonable time. If we find that there was no misuse or breach, we will extend your HULALA Plus term by the period of the suspension. We may terminate HULALA Plus for a substantiated material breach, giving notice and reasons where appropriate.

If we terminate HULALA Plus for reasons not caused by your breach, or permanently discontinue the Programme during your term, we will provide a fair remedy, normally a pro-rata refund for the unused period. Nothing in this clause limits your statutory rights.

12. Communications and privacy

We will send service messages needed to administer HULALA Plus, including confirmation, benefit changes, expiry and security notices. These are not the same as marketing messages. You may opt out of marketing at any time without ending HULALA Plus, although you may then miss optional promotional offers distributed only through marketing channels.

We process personal data in accordance with our Privacy Policy (available at https://hulalahome.uk/pages/privacy-policy) and applicable UK data protection law. Please keep your contact details current so that you receive important HULALA Plus notices.

13. Our responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for business losses because HULALA Plus is supplied only to consumers for personal use, or for events outside our reasonable control, subject always to applicable law.

14. Complaints, governing law and courts

Please contact hello@hulalahome.uk first if you have a complaint. We will try to resolve it fairly and promptly. If we cannot resolve your complaint, we will give you details of an alternative dispute resolution provider that is competent to deal with your complaint and tell you whether we are prepared to use that provider.

These terms are governed by the laws of England and Wales. If you live in Scotland, you may also bring proceedings in Scotland; if you live in Northern Ireland, you may also bring proceedings in Northern Ireland. You may bring proceedings in the courts applicable to where you live. This does not deprive you of mandatory consumer protections under the law of your place of residence.

15. General

If any provision is found unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer HULALA Plus; we may transfer our rights and obligations only where this does not reduce your rights. No person other than you and us has a right to enforce these terms.

Schedule: Model Cancellation Form

(Complete and return this form only if you wish to cancel HULALA Plus.)

To: Karat Home Inc. (trading as HULALA HOME), 1401 E Hattie St, Fort Worth, Texas 76104, United States; email: hello@hulalahome.uk

I hereby give notice that I cancel my contract for the supply of the following service: HULALA Plus membership

Ordered on:

Name of consumer:

Address of consumer:

Account email and HULALA Plus order number (optional):

Signature of consumer (only if this form is notified on paper):

Date: